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DSR Live

941: DSRs answer your phone when a Delivery Driver calls

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  1. DSR Live: 941

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Truck Drivers can be the MVP on your team if you answer your phone whenever they call, even if it’s 5:30AM!

In this audio interview DSR Dave discusses with Drivers and Transportation Managers the importance of communication between DSRs and Drivers when it comes to keeping customers happy.

Successful DSRs understand that when a Driver calls they need to answer the phone because it could be the key to keeping an account happy, or maybe even helping to save an account.  DSR Dave points out that in some cases, Truck Drivers have a DIFFERENT and sometimes even BETTER relationship with an operator than a DSR.  It’s a good thing that both of you have a good relationship with the operator because the more contact folks from your company have with a customer, the better.

DSRs and Truck Drivers who work as a team make for an almost perfect business relationship with customers.  Customers tell Truck Drivers things they don’t tell DSRs. That’s why

working together and communicating what customers are saying gives you a much better chance of keeping more customers happy while also buying more.

In many accounts, the Drivers have the opportunity to see products that you’re not selling the customer, and if you work together, you’ll have a much better chance of penetrating those accounts.

This group discusses the benefits of helping each other out daily and how it really makes a difference between having a good day or a bad day for both the DSR and the Driver. According to the drivers, it might not be a good idea to ask a driver who’s having a bad day to collect on a bounced (rubber, he calls it) check.

DSR Dave’s guests on the show are:

USA First Team All Pro Drivers and Former Drivers!

Tim Maxberry, Ben E. Keith

Rich Ahrens, Shamrock Foods

Greg Peterson, Gordon Food Service

Michael Light, C.A. Curtze

John Buchy, Buchy Foods

Jim Kroschel, US Foods

Chesley Wyatt, Ben E. Keith

Fernando Valverde, Sysco



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