633: Will Calls, Hot Shots, Emergency Runs, DSR Deliveries
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Will Calls, Hot Shots, Emergency Runs, DSR Deliveries
Not allowing DSRs to deliver even NON-TEMP CONTROLLED products could be the end of your company selling a lot of good Independent Operators.
We think the industry recognizes that emergency situations arise when independent operators (and multi-unit customers) need product the same day, regardless of who was at fault, if anybody at all. In many cases, customers just run out of products because they sold more products than they had predicted. Or it could be that the Customer used more than the Distributor’s computer-generated weekly usage suggested to the DSR/Customer when they were doing the order.
Just like what happened on a Friday a few weeks ago when DSR Dave was riding with a DSR and had to take 6 cases of hot dogs, 3 cases of fries, 2 cases of foam cups, 1 case of relish, 1 case of french fry trays, 2 cases of 5 gal. Coke, and two cases of chips.
Guess what happened? Two tour buses carrying around 150 kids stopped around 4:30 pm (on Friday) and ate at this independent operator’s joint because one of the buses broke down and used their parking lot to do the repairs. They ate up all the inventory (HOT DOGS AND FRIES ARE HIS MOST SOLD ITEMS) the operator had for the weekend so the operator called his trusty DSR business partner (who he purchases these products from at around $1500.00/week), and ask if he could do what DSRs have done for decades, BRING HIM INVENTORY SO HE HAD SOMETHING TO SELL!!
It took us about 1 hour to get from the warehouse to this customer in the DSRs SUV; all the products were in FINE SHAPE. At the warehouse, the DSR used his common sense and asked for DRY ICE that he put inside of the FREEZER BLANKET that every good DSR should have in their vehicle.
DSRs, it might be a good idea to suggest to your company to have policies in place (if they don’t already) for DSRs and other NON-DRIVER folks, when making deliveries of TEMPERATURE CONTROLLED PRODUCTS to their customers, or prospects. We suggest using COMMON SENSE to protect the integrity of the products (like refrigerated drop spots and freezer blankets, dry ice, ice, coolers, freezer bags) because it’s worked great for decades. Not allowing DSRs to deliver even NON-TEMP CONTROLED products could be the end of your company selling a lot of good Independent Operators.
DSRs, you might want to think about buying something like this for your next sales vehicle...