319: Let’s keep DSRs ignorant!
Some managers don't actually say "let's keep our DSRs stupid!" But reading between the lines might have you think that's what is really being said when DSRs hear... "Don't learn about products we don't stock" (even though the competitors sell them successfully)! "Don't waste your time surfing the Internet... or getting involved in industry groups" (you might uncover something we didn't want you to know). With around-the-clock access to volumes of information about (gulp) managers, competitors, new products and more, DSRs will find ways to dig up details ... and that's a good thing that should be exploited by management. Yak on co-hosts DSR Dave Miesse and Bill Hornung.
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