347: DSR Thanksgiving: Do you appreciate your loyal customers?

DSR Thanksgiving: Do you appreciate your loyal customers?

Happy Thanksgiving Week... the perfect time to reflect on being thankful for all of your loyal customers.

You do have loyal customers, right? 

Not just "satisfied" customers.  In this week's episode, DSR Dave Miesse and Bill Hornung yak about the importance of knowing the difference between "loyal" and "satisfied" customers.  And how to create loyalty so it becomes your best competitive advantage.

Listen in as you feast on your 12^th cold-turkey sandwich this week.