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Will Calls… most DSRs have a love-hate relationship with them.
Will Calls are a good measure for two important things:
1) the confidence customers have that you can solve their problem
2) how well you manage their order guides
DSRLive’s DSR Dave Miesse and guest host, Bill Hornung discuss how to minimize the Will Calls that you make, and penetrate your accounts at the same time.
Order guides are the roadmap to success and to making less Will Calls.
Will Calls are a DSM management opportunity, listen up!